All-channels-in-one
Our all-in-one inbox is an easy-to-use interface for you to connect with customers on the texting channels they prefer. SMS, Email, Facebook Messenger, Twitter, Instagram, and more - we have them all.
And, seamlessly switch channels within the same conversation. So, if a customer sends a SMS today and an Email tomorrow - no worries, you can receive and respond to both messages in the conversation - from the same inbox! No more switching around and logging into multiple apps and multiple inboxes.
100% customer-centric
Conversations are structured around customers. Every customer is a conversation. All messages from a customer, regardless of channel, appear in one seamless conversation flow.
Web visitors converted to text conversations
With our website widget, Web2txt, let customers text with you right from your website! Turn web traffic into loyal customers. Its better than live chat!
Go ahead, try it...click on the round button in the bottom-right corner and send us a message!
Assign conversations
Easily assign a conversation to an employee or a team. Now, all messages for this customer are automatically routed to this employee or team - creating an account management setup.
Use dynamic templates
Instead of writing the same messages again and again, create a library of customized message templates. Simply select a template and send a message with the click of a button - easy!
Everything you need
Other Features
Notifications
Get notified when a conversation is assigned to you or your team. Always stay on top of customer inbounds.
Auto Responder
Use the Auto Responder to automatically reply to customer inbounds even when you're closed. Your customers will appreciate you getting back to them, and letting them know you'll take care of them.
Collaborate efficiently
Because its a shared inbox, everyone in your team can collaborate to respond to customer inquiries and solve issues.
Attachments & emojis
Send attachments with your messages, as supported by the respective channel. Use emojis in your texts.
Merge & transfer
Merge multiple conversations into one, in case the same customer comes in through different addresses. Transfer conversations from one location to another, as needed.
One price
Our all-in-one plan
Get everything Textopia has to offer in a single monthly plan.
Go ahead and compare us to the competition. We're confident you'll be amazed at our value!
All Inclusive. Every Feature.
- Unlimited Users
- 2,000 SMS
- Unlimited Social Txts
- Premium Support
All features are included. Premium support is included at no extra charge.
Complete setup, configuration and onboarding service is included at no extra charge!
Our Story
We understand local business
Some years ago, we started a local laundry business, with pickup and dropoff service. To improve customer communication, we sent SMS alerts at multiple points of our service cycle.
Before we knew it, customers were texting us back - sometimes just saying thankyou - at other times asking questions. In their reviews of our business, customers specially mentioned our text-first approach.
That is when we realized that customers indeed love to text!, and local businesses would benefit tremendously from a service that helps them connect with their customers over multiple texting channels.
We started Textopia. We're on a mission to offer a state-of-the-art texting platform to local businesses, priced for success!